I ordered a floating frame the end of March and it was not shipped until May 5th. It arrived last Monday and it does not have any of the hardware to attach the canvas to the frame. Should that have been included with the frame? And if so, could it be sent to me now?
KeenART: Yes, we have shipped the missing items.
Reta R., | delighted with the results
Received my photo mosaic this morning and I am delighted with the results, as well as the professional and helpful service you provided . Thank you
Joy Thorburne, Bridgewater | I thank you again
Thank You !! I received my two prints I ordered for my neice and nephew and was absolutely amazed .They were perfect and the kid\\\'s LOVED them.It was a very special gift.Every staff member I spoke to was extremely helpful and very patient. To everyone involved in producing this great gift -I thank you again
Cindy, Oakville |
Hi, just a suggestion I do really like your printing, maybe the customer could be told in advance that the lead time will not be 1-2 days but 10 days. I know lead times can vary that\'s fine but almost 2 weeks before it\'s shipped? I would still have submitted the order but I would have had the most urgent print done locally.Next time I need it within 2 weeks I\'ll pay fexpress shipping but it looks like it still would have taken 10 days before shipping.
Thanks!
Like I said...just a suggestion, I do appreciate your great work the prints are always right-on agree=on
Philip Dunn, Pickering |
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