I was confused about my order which had been delayed. I called and emailed and the customer service rep responded right away. The order was delayed because one of the 6 items had been back ordered for at least another month and they offered to replace this item with another which was a bit more expensive and actually very suitable for my project. I really like this company and will continue to do business with them. Prices are great also!
Elizabeth R., | extremely please
I was extremely please with how my previous order turned out. It looks fantastic.
Hec, Edmonton | frame and the wood panel
Kindly, I am informing you that the frame and the wood panel arrived in perfect condition. I am glad about it, and it is perfect for my artwork.
Thank you very much for the frame protection (clear coating) and thanks for the accessories to have different depth options as well.
Varthan, | very pleased with the results but...
I have received my canvas art picture from your studio and I am very pleased with the results. The print was meant as a Christmas gift for my wife, but she was the one who found the fedex package and to my dismay, your company had taped an invoice sheet to the OUTSIDE of the shipping box with a description of the item and a thumbnail picture of the print. So much for surprises. :(
I liked the quality of the work and will be ordering again - also as a gift. I would recommend that you revisit your invoice slip policies to avoid this type of customer frustration in the future.
Best regards,
Andrew
Andrew R., Seattle |
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