Good service
Ordering was simple and communication was good, my parents just received their pieces today and they are super happy with the quality! Thanks for the great experience!
Rob H., | Not happy
I am not happy with your service. On April 17. I was miss-leaded by your information to assume that the regular delivery time was 5 days, and I gave 20% extra $ to have my frame in 2 days. When I tracked the package, the expected delivery day was April 29. I missed my deadlines because of that. I expect to get my 33$ for \'speedy delivery\' back.
You may be loosing big orders from me. This was a test order. Also, the marked weight on the parcel was 2x more than reality (hence the larger amount for delivery then promised by your Web-page?) Very negative experience.
KEENART NOTE: please note rush order process is different than shipping method, you asked for free Ground shipping only, we are sorry you missed your deadline.
Jarmila K., Montreal |
Received my frame today, and couldn’t have asked for a better job. It, by itself, is pretty much art. Took a couple of weeks longer than expected to arrive, but well worth the wait. Customer service was quick to respond to questions as well. Overall two thumbs up.
Troy, | amazed ...
I am constantly amazed that the photographs I submit to you for mounting on canvas (which I already view as beautiful) are made even more beautiful by your people!! You find colors in my pictures that I am not even aware are there.
Thank you so much for my last order (3 canvases) that I received this morning!!
Best wishes!!
Betty Hynes, Calgary |
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