frustrated...
I am extremely frustrated that I ordered my canvas from you last Tuesday morning and was told it would arrive 3-4 days later. Little did I know that it wouldn\'t even be sent out until a week later. By the time I should have received my canvas, it hadn\'t even been sent out. Not a peep from you guys. Not an explanation. Not an apology. Not even a heads up. Needless to say, I am frustrated. If you are running behind, let people know that are depending on your product. I had to call and inquire about the status of my order since there was no tracking number online and it had already been over a week (clearly there was no number because it hadn\'t even been sent yet) to be told, \"I don\'t know what to tell you. You should hopefully get it by Friday.\" Not even an apology or better explanation. I was depending on you guys for a deadline. That is all thrown out the window.
KEENART: We shipped the artist canvas four days after we received the order, and the free shipping took 3 days, unfortunately for an important order like this the Customer didn\'t ask for rush services or express shipping, we are really sorry for any inconvenience this may have caused. Please for next order remind us the deadline in order note section.
Robin C., San Francisco, CA | you guys & gals are amazing.
you guys & gals are amazing... got my canvases....thanks so much
Trudy, | very happy ...
I received a small frame and some corner samples very quickly and am very happy with the quality. Beautiful selection of natural wood frame options, ready to insert a mounted artwork, fit perfectly and I really appreciate having all the hanging hardware included.
Radina D., Delta | Not Happy
Shipment sent to the wrong address. The right address was specified when ordering (otherwise credit card would not have been approved), but shipment was sent to an old address they had on file.
Eric F., |
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