Great customer service
My experience with your company has been amazing. Great customer service, quick responses to emails, a fantastic experience. You went above and beyond for me - I'm not used to such incredible service! I am going to recommend your company to anyone who is looking to do printing. (I just wish you guys printed comic books for all the indie artists that we know here). I hope everyone involved in helping me with my art gets a big thank you from me. Have a wonderful day!
Andrew Uys, Toronto | Thx for 25% Artist's discount
I wanted to thank Diana for her help in leading me through the characteristics of the frames and the ordering process yesterday. I was very happy to be offered a 25% Artist's discount.
Jeff, | Excellent quality, but...
LOVE the items I ordered. Excellent quality and just what I expected.... but.....
one of the two frames originally came in the wrong size to had to be resent....then that frame arrived damaged....so am hoping third time is perfect.
I will be using your services again. Someone was obviously having a bad day. agree=on
Heather Hall, Battleford | Not happy
I am not happy with your service. On April 17. I was miss-leaded by your information to assume that the regular delivery time was 5 days, and I gave 20% extra $ to have my frame in 2 days. When I tracked the package, the expected delivery day was April 29. I missed my deadlines because of that. I expect to get my 33$ for \'speedy delivery\' back.
You may be loosing big orders from me. This was a test order. Also, the marked weight on the parcel was 2x more than reality (hence the larger amount for delivery then promised by your Web-page?) Very negative experience.
KEENART NOTE: please note rush order process is different than shipping method, you asked for free Ground shipping only, we are sorry you missed your deadline.
Jarmila K., Montreal |
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