I ordered two frames, they arrived quickly and very well packaged, they were both exactly the correct size. rnOne was exactly as shown on the website, sadly the other was nothing like the website photo at all - instead of a soft white rustic, it arrived as dark grey underneath, covered in a thin layer of white, giving it an almost stripey appearance. I at first thought (as did the supplier) that it was a mistake and a different frame has been made up. the supplier was very pleasant to deal with but due to a misunderstanding I was required to pay the $15 postage to return the frame to them, which they worked on to give it a more white appearance and returned to me. So instead of $126, the frame ended up costing me $141 and although it is better, it is still not like the one shown on the website. After sending an email photo of the work they had done on the frame, the company did not follow up with me after delivery. I would not order custom picture frames online again.
Sally D., Maple Ridge |
Beautiful frame. Only 1 problem ... I had assumed the frame would include the glass to cover the picture.
Inez K., | very impressed
I just wanted to say that I was very impressed with how fast you printed and shipped my last order. Just wanted to send some kudos your way.
Thank you for the excellent service.
Jamsheed, | gratitude
Dear KeenART,
I want to express my heartfelt gratitude for your prompt and attentive service regarding our order. We truly appreciate the effort you put into ensuring everything was ready in time.
With the event tomorrow, we’re excited to present these gifts to all the employees who contributed. Your support has made a meaningful difference.
Thank you once again!
Sabad, |
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