my frustration
I just wanted to express my frustration with my order and service from last month. I ordered floating frames because I had some canvases I wanted to put between two pieces of glass to display and my online research showed that's what they were called. When my order arrived I was surprised to find that floating frames means something else on this website and of course I couldn't return them. So I was out $300. I also didn't receive all of the pieces to hang the other regular frames I had ordered and when I called, the woman on the phone didn't believe me at first and then never sent the supplies she promised. I bought them at Loews last week. I've worked with several online frame shops the last few years but this has been the worst experience.
Melinda, | looks fantastic...
This old picture looks fantastic. I want to print all my photos to canvas now!
Andrea, |
Pros:Solid workmanship Delivered in the quoted time frame Cons: We were never asked to choose a matte colour when we came into your office to spec out the job. Due to blue samples on the wall that have the trim colour the same as the matte colour we thought we would be getting the same colour on the edge and the matte. At some point the person putting together our order should have realized that we had not selected a matte colour. At that point work should have stopped to find out what we wanted. We should have been called to find out what colour we would want the matte to be. Why would one of your workers make that decision without knowing our taste? My wife did receive a call that the walnut colour we chose for our art was no longer available but that a very close option was found. My wife asked if there was an opportunity for us to come and have a look. We were told that was not possible. The matte colour your worker selected is nowhere close to the original walnut colour we selected. A discount was provided as we expressed our surprise and disappointment when picking up our art. We really had no option. The work could not be reversed. Our only option was to buy the images again and start over. We would be out 100\'s of dollars. The colour your worker selected for us does not work well in our room. Additionally we were told that hardware to hang our art was provided. We only opened the smaller image when picking up our art as the larger image was packed too well to open. When I did not see the hardware in the smaller image and asked, we were told that hardware for both pieces were in the packaging of the larger image. I just called your office and asked about the hardware and was told now it would to be included. Very disappointed in the communication with your company and the results of this project.
Rick R., | all terrific...
Hey guys - the order just arrived and I\'m thrilled with your service. I called first to make sure how this process works - and the phone service, the follow-ups, speed and most of all execution were all terrific.
Have a great week!
Mike, |
Upload Your Photos
Ideas Gallery
How it works? 
Artwork Scanning
Canvas Prints
Fine Art Printing
Framed Prints
Plaque Mounting
Fabric Printing
Metal & Wood Prints
Plexi Face Mount
Print & Dry Mounting
Greeting Cards
Classical Art Prints
AGP Galleries
Laser Engraving & Cut
Coffee Mug Prints
Acrylic Blocks
T-shirt Prints
Handmade Oil Paintings
All Products
Custom Picture Frames
Canvas Floaters
Wood Frames
Metal Frames
Canvas Transfer
Custom Stretcher Frames
Custom cut MatBoards
Custom Plexi Cuts
Custom Size Boards
Pre-Cut Boards
Framing Hardware
Custom Artist Canvas
Custom Size Wood Panels
Canvas Stretching Services
Resources
DoveTail Guide
Aluminum Bars
Wood Panels
Stretcher Bars
Easels & Display
Resin Coatings
Cork Rolls/Sheets
Resin On Canvas
Price Calculator
Gift Certificates
Collages on Canvas
Word Cloud Design
Photo Mosaics
Image Effects
FAQs
Pro Accounts
Artist Gallery Program
Corporate Art
Contact KeenART
Turnaround time
Shipping
Rush Orders
Job Opportunities
