Not happy
I am not happy with your service. On April 17. I was miss-leaded by your information to assume that the regular delivery time was 5 days, and I gave 20% extra $ to have my frame in 2 days. When I tracked the package, the expected delivery day was April 29. I missed my deadlines because of that. I expect to get my 33$ for \'speedy delivery\' back.
You may be loosing big orders from me. This was a test order. Also, the marked weight on the parcel was 2x more than reality (hence the larger amount for delivery then promised by your Web-page?) Very negative experience.
KEENART NOTE: please note rush order process is different than shipping method, you asked for free Ground shipping only, we are sorry you missed your deadline.
Jarmila K., Montreal | a memorable Christmas present!
Had Toronto on canvas recreate a collage style that my parents had on their chalet walls from 15 years ago... Toronto on canvas replicated the look to \"t\". Thank you so much for what is bound to be a memorable Christmas present!
Sarah Claydon, Toronto | were very nice...
I hope it's not extremely blurry. The other pieces I ordered from you were very nice, so I trust this was a good decision. I'll let you know.
Thanks, Esther
Esther Mager, Toronto | wonderful job
I needed a rush order on a 30\"x20\" canvas print and had a lot of trouble finding companies that could print it in time, let alone delivery within 5 business days. Ottawa On Canvas was quick and easy to deal with and was delivered within 48 hours (thanks to expensive shipping, mind you). It looks fantastic - a wonderful job and under a tight deadline.
Chelsea Hamilton, Renfrew |
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