Pros:Solid workmanship Delivered in the quoted time frame Cons: We were never asked to choose a matte colour when we came into your office to spec out the job. Due to blue samples on the wall that have the trim colour the same as the matte colour we thought we would be getting the same colour on the edge and the matte. At some point the person putting together our order should have realized that we had not selected a matte colour. At that point work should have stopped to find out what we wanted. We should have been called to find out what colour we would want the matte to be. Why would one of your workers make that decision without knowing our taste? My wife did receive a call that the walnut colour we chose for our art was no longer available but that a very close option was found. My wife asked if there was an opportunity for us to come and have a look. We were told that was not possible. The matte colour your worker selected is nowhere close to the original walnut colour we selected. A discount was provided as we expressed our surprise and disappointment when picking up our art. We really had no option. The work could not be reversed. Our only option was to buy the images again and start over. We would be out 100\'s of dollars. The colour your worker selected for us does not work well in our room. Additionally we were told that hardware to hang our art was provided. We only opened the smaller image when picking up our art as the larger image was packed too well to open. When I did not see the hardware in the smaller image and asked, we were told that hardware for both pieces were in the packaging of the larger image. I just called your office and asked about the hardware and was told now it would to be included. Very disappointed in the communication with your company and the results of this project.
Rick R., | Sincere appreciation
I want to extend my sincere appreciation for ensuring that my art pieces arrived on Tuesday, Dec 30th and for your generosity in covering the rush order fee, even though the error/type in the card number was on my part. Since these were a gift for my daughters and I was leaving city the next day, your willingness to go the extra mile to ensure this timely arrival meant that I could sign the pieces and be there to present these in person. That meant a lot to me.
Also, the quality of these photographic prints on canvas was superb*. The colour match was ideal, the workmanship, the quality of the canvas and customer service was all top-notch and first class. You have certainly gained my confidence in your business and I will be placing orders with your company in the future.
Again, my heartfelt thank you.
Sandy, Seattle | I am Happy
I wanted a large photo print as a gift to my wife. The idea came to me late in the game so I hunted locally and on the internet to determine who could produce a large 60 X 40 inch print and if I could get it fast.
I contacted \"KeenART\" and they said they could do it. I placed the order and uploaded the image. The outstanding quality print was delivered to Winnipeg on time. My wife opened it on her birthday and the photo brought tears of joy to her eyes.
Unfortunately, the frame and print had been damaged in shipping. I contacted Reza at KeenART and informed her of the problem. KeenART promptly created another print and shipped it immediately. It arrived in perfect condition.
I would not hesitate to recommend this business to my friends and family.
Gary Shewchuk, Winnipeg | Thank you very much.
The picture is great. It looks almost as good as a photo. My husband was very touched. Thank you very much.
The wife!, |
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