frustrated...
I am extremely frustrated that I ordered my canvas from you last Tuesday morning and was told it would arrive 3-4 days later. Little did I know that it wouldn\'t even be sent out until a week later. By the time I should have received my canvas, it hadn\'t even been sent out. Not a peep from you guys. Not an explanation. Not an apology. Not even a heads up. Needless to say, I am frustrated. If you are running behind, let people know that are depending on your product. I had to call and inquire about the status of my order since there was no tracking number online and it had already been over a week (clearly there was no number because it hadn\'t even been sent yet) to be told, \"I don\'t know what to tell you. You should hopefully get it by Friday.\" Not even an apology or better explanation. I was depending on you guys for a deadline. That is all thrown out the window.
KEENART: We shipped the artist canvas four days after we received the order, and the free shipping took 3 days, unfortunately for an important order like this the Customer didn\'t ask for rush services or express shipping, we are really sorry for any inconvenience this may have caused. Please for next order remind us the deadline in order note section.
Robin C., San Francisco, CA | It is great
The canvas arrived yesterday and is great. It is to be used in a wedding on Saturday and the couple are thrilled to have it.
Cheers
Karin, | Custom-cut Gatorboard
The shipment arrived in one piece (btw- excellent packing) last night. Given the shipping mess this year that is pretty decent timing.
My order was for what I saw as your longest Gatorfoam Board pieces at 36â€
I’m going to leave very positive feedback for you. I tried to reach any number of art material suppliers in Souther Ontario and they either didn’t reply or expressed no interest in an order. So, bravo to you guys!
Happy Holidays to the team,
JJ, | Excellent service
Excellent service. Quick turn around time ordered on Dec 14th, received an email to clarify info on the 15th (happy to receive email as I was unsure about size so this communication put my mind at ease) and received email stating it was in transit with Canada Post the next day. Received delivery on Dec 21st. Very pleased with product.
Jean, Ottawa |
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