Deeply dissatisfied.
Hello: I’m sending you this message to express my disappointment in the two custom-made picture frames I received today which made up my order.
First of all I indicated in the note section for each frame that I wanted to be able to either hang my frame on the wall or simply place it standing up on a table and asked that a back for these purposes be included with each frame. I did not receive anything close to what I requested, in fact nothing close. As a result I now have two frames in my possession with no back for either which will allow or permit me to stand my frame or frames up on a table or a mantle.
Secondly, the two Styrofoam or foam backs which accompanied each frame is not near thick enough to be flush with the top, sides or bottom parts of either frame. As a result it looks as though I will have to insert something to fill in the space to enable to foam back to come flush with the frame itself.
Lastly it looks as though I received some hardware to be able to hang the frame on a wall but no picture wire accompanied the hardware for this particular purpose.
Deeply dissatisfied.
Roger, | absolutely amazing
I just want to say I just received our canvas in the mail and you guys did an absolutely amazing job. Thank you so much
Rona, | The client loved the print...
Just a note to say that the client loved the print.
Thanks for great service!
Peter, Vancouver | Great customer service and product.
I sent an image to inquire about getting it printed to 60 x 40 inches, I got a respond to my email very quickly. I got my print yesterday and I am very impressed with it. Great customer service and product.
Thank you
Sylvain, Kanata |
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