Not happy
I am not happy with your service. On April 17. I was miss-leaded by your information to assume that the regular delivery time was 5 days, and I gave 20% extra $ to have my frame in 2 days. When I tracked the package, the expected delivery day was April 29. I missed my deadlines because of that. I expect to get my 33$ for \'speedy delivery\' back.
You may be loosing big orders from me. This was a test order. Also, the marked weight on the parcel was 2x more than reality (hence the larger amount for delivery then promised by your Web-page?) Very negative experience.
KEENART NOTE: please note rush order process is different than shipping method, you asked for free Ground shipping only, we are sorry you missed your deadline.
Jarmila K., Montreal | I was wowed!
I\'ve used many competitors in the past but non has delivered a product with the same quality. I was usually satisfied. But when I got my order from you I was not only satisfied I was wowed. Awesome work and great quality.
Charles N., Gatineau Quebec | just gorgeous
I just received two 18*24 canvas wrapped. They arrived in about a week and are just gorgeous.
The whole experience of ordering through receiving was totally a smooth process. I will absolutely use this service again.
Thanks to CanadaOnCanvas for a very good job.
JIM BLACKLER, Guelph Ontario |
I was confused about my order which had been delayed. I called and emailed and the customer service rep responded right away. The order was delayed because one of the 6 items had been back ordered for at least another month and they offered to replace this item with another which was a bit more expensive and actually very suitable for my project. I really like this company and will continue to do business with them. Prices are great also!
Elizabeth R., |
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