Not happy
I am not happy with your service. On April 17. I was miss-leaded by your information to assume that the regular delivery time was 5 days, and I gave 20% extra $ to have my frame in 2 days. When I tracked the package, the expected delivery day was April 29. I missed my deadlines because of that. I expect to get my 33$ for \'speedy delivery\' back.
You may be loosing big orders from me. This was a test order. Also, the marked weight on the parcel was 2x more than reality (hence the larger amount for delivery then promised by your Web-page?) Very negative experience.
KEENART NOTE: please note rush order process is different than shipping method, you asked for free Ground shipping only, we are sorry you missed your deadline.
Jarmila K., Montreal | a fantastic service!
You have a fantastic service! The website is very functional with many options to create a great framed picture. The ordering and shipping process was also very efficient. My wife absolutely loved our 25th Anniversary celebration photo that you put together in such a professional fashion. I would definitely use your service again. Thank you!
Bill Keenan, Edmonton | Wrong size Frame
The original frame was the wrong size so I am very pleased that Calgary on Canvas sent me a correctly sized replacement frame at no charge. It looks great.
Harry, Calgary |
Thank you sooooooo much COC. I was a bit nervous about this but when it arrived the print was absolutely beautiful. My daughter is going to love it for her college graduation gift.
Brad Pocklington, Montesano, WA |
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