Merry Christmas
Just wanted to drop a quick message about how happy I am about the quality of the product I received and also the incredible service. I had originally ordered a product I later realized wasn't what I wanted so I had phoned and the clear communication and prompt help allowed the proper changes be made. To top it off, I received the items ahead of schedule and put a huge smile on my face. Will be back to order more and obviously will recommend this site to everyone!
Thanks and Merry Christmas to everyone at KeenArt :)
Kris, | the frame looks good but...
Received the frame - three points for your information.
This took 2.5 weeks to receive - in my opinion that is too long unless you indicate as such on the order
the mounting screw heads are much much too small - I have many tools - none fit your Robertson tiny heads - had to go to home depot and picked up 4x3/8 wood screws that finally worked
the mounting flanges didn't fit my frame - I had to bend them to fit - not easily done - required my vice and heavy needle nosed pliers - my print was from Walmart and so I suspect they cheaped out on the thickness of the wood in the print - but I should have been able to adapt the mounting flanges more easily
Other than that the frame looks good and works
Jejoo, |
Did not come with spacers :(
KeenART: Spacers are optional for shadowbox frames and can be purchased separately based on the depth required.
Lianne A., |
My online dealing with you is good However , I am not impressed with your courier CanPar. I would suggest you find someone new . Their tracking system told me I was suppose to get the parcel by end of the day yesterday and I have received nothing . I went online to find out where it is and all they say is that maybe today or tomorrow and yet their system says it is being held in Nanaimo?rnI looked them up online and they seem to have consistent BAD reviews rnI am now wondering where the parcel really is ?
KEENART: Cx received the item 2 hours after this post.
Larry S., |
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