Deeply dissatisfied.
Hello: I’m sending you this message to express my disappointment in the two custom-made picture frames I received today which made up my order.
First of all I indicated in the note section for each frame that I wanted to be able to either hang my frame on the wall or simply place it standing up on a table and asked that a back for these purposes be included with each frame. I did not receive anything close to what I requested, in fact nothing close. As a result I now have two frames in my possession with no back for either which will allow or permit me to stand my frame or frames up on a table or a mantle.
Secondly, the two Styrofoam or foam backs which accompanied each frame is not near thick enough to be flush with the top, sides or bottom parts of either frame. As a result it looks as though I will have to insert something to fill in the space to enable to foam back to come flush with the frame itself.
Lastly it looks as though I received some hardware to be able to hang the frame on a wall but no picture wire accompanied the hardware for this particular purpose.
Deeply dissatisfied.
Roger, | I'm thrilled with my picture
I\'m thrilled with my picture - it is beautiful. Your customer service is fantastic and I was extremely happy with the quick turn-around time between putting in my order and receiving my picture - well done! I have already given your information to several friends.
Laura Martineau, Calgary | appreciate it
The postal service did a great job and delivered the package day before they schedule and we were able to present it. I appreciate you cooperation in this matter!!!
Roberto, | Very convenient
Very convenient by offering wide variety of sizes, finish and framing.
C. Chatillon, Gatineau |
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