I ordered two frames, they arrived quickly and very well packaged, they were both exactly the correct size. rnOne was exactly as shown on the website, sadly the other was nothing like the website photo at all - instead of a soft white rustic, it arrived as dark grey underneath, covered in a thin layer of white, giving it an almost stripey appearance. I at first thought (as did the supplier) that it was a mistake and a different frame has been made up. the supplier was very pleasant to deal with but due to a misunderstanding I was required to pay the $15 postage to return the frame to them, which they worked on to give it a more white appearance and returned to me. So instead of $126, the frame ended up costing me $141 and although it is better, it is still not like the one shown on the website. After sending an email photo of the work they had done on the frame, the company did not follow up with me after delivery. I would not order custom picture frames online again.
Sally D., Maple Ridge | Prints turned out excellent.
Prints turned out excellent. Good communication with staff. Prompt shipping. Would definitely order again.
Alex, St.Albert | Superfast... service
Superfast service and great job!! I can't think of anything you could do to improve the experience.
Susan W., Calgary | good work!
The picture was wonderful it arrived in perfect condition. only problem was when I checked the waybill with greyhound, it stated that it could not be found. Gave me some concern there might be a problem. Turned out there was no problem, just an error on tracking. Thanks for the good work!
Bob Sanders, Vancouver |
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